Terms of Service

Last updated: March 31, 2026

These Terms of Service ("Terms") govern your use of the Vino platform operated by Vino ("we," "our," or "us"). By using Vino, you agree to these Terms.

1. Service Description

Vino is an SMS wedding concierge platform. We provide wedding hosts with tools to manage guest communications, logistics, payments, and memories through automated SMS conversations. The service includes an admin dashboard, automated guest responses, payment link generation, broadcast messaging, and media collection features.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials. You must be at least 18 years old to use Vino.

3. Acceptable Use

You agree to:

• Only add guests to your wedding who have consented to receive SMS messages (see SMS Consent Policy)
• Not use Vino for spam, harassment, or any unlawful purpose
• Not send messages that violate any applicable laws or regulations
• Provide accurate guest information
• Comply with all applicable telecommunications regulations including TCPA (US), CASL (Canada), and GDPR (EU)

4. SMS Messaging & Compliance

As a wedding host using Vino, you are the sender of SMS messages to your guests. You are responsible for:

• Obtaining proper consent from each guest before adding them to the platform
• Providing guests with a way to opt out of messages
• Ensuring compliance with the Telephone Consumer Protection Act (TCPA) and any other applicable messaging regulations
• Not adding phone numbers of individuals who have not consented to receive wedding-related SMS messages

Vino provides the Guest Consent Form to help you collect opt-in consent from your guests.

5. Automated Responses

Vino uses automated systems, including artificial intelligence technology, to generate responses to guest messages. While we strive for accuracy, automated responses may occasionally contain errors. Wedding hosts should review the information provided to Vino (schedule, venue details, room assignments) to ensure accuracy. Vino is not liable for any inaccuracies in automated responses.

6. Message Monitoring

All SMS conversations between guests and Vino are stored and may be reviewed by Vino staff for troubleshooting, quality assurance, and service improvement. By using Vino, you acknowledge and consent to this monitoring. You are responsible for informing your guests that their messages are automated and may be reviewed by Vino staff (see SMS Consent Policy).

7. Payments

Subscription fees are one-time payments processed by Stripe. All prices are in USD. No refunds are provided after your wedding concierge has been activated and guests have been contacted. Refunds may be considered on a case-by-case basis if requested before any messages are sent.

Payment links generated through Vino for guest payments (room costs, excursions, etc.) are processed by Stripe on behalf of the wedding host. Vino does not handle or store payment card information.

8. Intellectual Property

Vino and its original content, features, and functionality are owned by Vino and are protected by copyright, trademark, and other intellectual property laws. Your wedding data (guest lists, messages, photos, voice recordings) remains your property.

9. Data & Privacy

Your use of Vino is also governed by our Privacy Policy. By using Vino, you consent to the collection and use of information as described in the Privacy Policy.

10. Limitation of Liability

Vino is provided "as is" without warranties of any kind. We are not liable for:

• SMS delivery failures caused by carrier issues
• Inaccurate automated responses based on incorrect information provided by the wedding host
• Any damages arising from the use or inability to use the service
• Guest actions or decisions based on information provided by the concierge

Our total liability shall not exceed the amount paid by you for the service.

11. Termination

We may terminate or suspend your account if you violate these Terms. You may cancel your account at any time by contacting hello@askvino.com.

12. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.

13. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes via email. Continued use of the service constitutes acceptance of updated Terms.

14. Contact Us

Email: hello@askvino.com
Phone: (800) 509-4579